Our Shipping & Refund Policy

Shipping

Most of the items we sell are shipped by common carrier or home delivery delivery services. If you have questions regarding freight shipment please contact us before placing your order.

Assembly

Most of the furniture we ship will require some assembly. All furniture comes with detailed assembly instructions with pictures which is very easy to follow. Our customers rarely have problems assembling their furniture. Generally all furniture picked up at our physical location is fully assembled.

Returns

Returns are generally not excepted; however, if you receive furniture that is damaged or not what you ordered we will replace the furniture or ship you replacement parts for the furniture. 

Warranty

All LuxCraft poly furniture includes a limited lifetime warranty against cracking and structural deterioration for residential use and a 5-year warranty for commercial use. If you have any structural or cracking issues with your furniture let us know and we will provide your replacement parts free of charge. This warranty is provided by LuxCraft, the furniture manufacturer.